RenewedMacs.com 12 Month Warranty: Each device includes a 12 Month Limited Warranty from the date of purchase from RenewedMacs.com that covers hardware defects and failures when used normally in accordance with Apple's published guidelines. Apple’s published guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications provided by Apple either in hard copy form, on its website or by other electronic means. All Warranty requests must be submitted to RenewedMacs.com by emailing us at firstname.lastname@example.org, and must be approved prior to shipping your device back. If your device is under a manufacturer's warranty or if the issue you are experiencing is covered by a manufacturer's Quality Replacement Program, RenewedMacs.com may require you to take your device to the manufacturer to have the issue addressed and remedied. Once your warrranty claim is approved, we will provide you with a return shipping label and a claim number. Please make sure to pack your device very safely and securely to make sure it is not damaged on its journey back to us. Upon receipt of your device and confirmation of all of the device details we will evaluate and diagnose your device. RenewedMacs.com will remedy any accepted Warranty claim by fixing the device, replacing the device, or issuing a refund if the defect or failure cannot be remedied.
*Exclusions include, but are not limited to those that result from negligence, abuse, misuse, or external cause. This limited warranty does not cover accidental damage, intentional damage, liquid damage, defects and/or failures that may result from device modifications made by the purchaser or a third party, software issues and incompatibilities, and cosmetic wear and tear. This limited warranty will be null and void, and your device will be returned to you AS-IS at your expense or recycled, if it is found that your returned device's defect or failure resulted from or shows evidence of any of the following: liquid contact, modification or alteration of the device from its original state, jailbreak, accidental or intentional damage, Firmware Lock that cannot be removed, Activation Lock that cannot be removed, Device Management settings that cannot be removed, or missing or swapped components. This limited warranty is non-transferrable and shall immediately terminate upon the transfer of the device unless the device is transferred to a family member.
*In order for Warranty work to be performed on your device, there is a chance that your device may have to have the hard drive wiped and reset back to factory settings. Because of this, it is your responsibility to make sure that you have a current backup of the hard drive made before you send in your device for service. Additionally, all devices sent in for Warranty work must be free and clear from any and all user passwords, firmware passwords, icloud passwords, activation locks, Find My iPhone, Find My iPad, or Find My Mac features, mobile device management profiles, Apple DEP designations, and any other conditions that would prevent us from being able to fix any issues that may exist. RenewedMacs.com must have the ability to fully wipe, reset, and reactivate the device on a new user account, restriction free. It will be the customer's responsibility to ensure that the device being sent in for Warranty service meets these standards. If a device sent in for Warranty service has any features activated that prevent RenewedMacs.com from processing, diagnosing, or fixing the device, the customer will be given the opportunity to have these conditions removed. If the features preventing RenewedMacs.com from performing our duties cannot be remedied, the Warranty claim will be denied and the device will be returned to the customer at customer's expense AS-IS. RenewedMacs.com does not accept any responsibility for any data loss that may result from Warranty service. It is your responsibility to have your data backed up before sending your device in for Warranty service.
*If an address provided for shipping an order is for a package forwarding company, any warranty through RenewedMacs.com will become null and void. In addition, RenewedMacs.com cannot be held liable for any damage that occurs during shipping when a package is forwarded.
Please contact us at email@example.com with any questions.